Shipping & Delivery

At Shiv Shankara Ayurveda, we are committed to delivering your Ayurvedic wellness products quickly, safely, and reliably. Below are the details of our shipping and delivery process.

1. Shipping Coverage

We currently ship orders across India. For international shipping, please contact us directly before placing an order.

2. Order Processing

  • Orders are processed within 1–3 business days (excluding Sundays and public holidays).

  • You will receive a confirmation email or SMS once your order is confirmed and dispatched.

3. Delivery Timelines

Estimated delivery times are as follows:

  • Metro Cities: 3–5 business days

  • Tier 2 & 3 Cities: 5–7 business days

  • Remote Locations: 7–10 business days

Note: Delivery may be delayed due to festivals, natural events, or courier disruptions.

4. Shipping Charges

  • Free Shipping on all prepaid orders above ₹[Insert Amount].

  • A standard shipping fee will be applicable for COD or low-value orders, visible at checkout.

5. Courier Partners

We ship through trusted courier services including:

  • Delhivery

  • DTDC

  • India Post

  • Shiprocket logistics partners

6. Tracking Your Order

Once your order is dispatched, we’ll share a tracking ID and link via SMS/Email. You can track your package anytime using this information.

7. Undelivered or Lost Packages

If your order is marked delivered but not received:

  • Contact us within 48 hours.

  • Provide your Order ID and any relevant screenshots or photos.

We’ll coordinate with the courier partner and assist you with a solution — either a replacement or refund as per our return policy.

8. Damaged Products on Delivery

If you receive a damaged or tampered package, please:

  • Take clear photos of the outer packaging and inner contents

  • Contact us within 24–48 hours of delivery

We’ll arrange for a return pickup or replacement as applicable.